Shipping policy
SHIPPING INFORMATION
We ship all purchase orders by standards post. You can calculate your shipping during checkout
* Please note that rural areas may incur one (3) extra business day.
Australia Post Domestic:
All Australia Express Post Delivery times: 2 - 5 business days.
All Parcel Post Delivery times: 3 - 10 business days.
Fulfilment times: We pack and fulfil orders same day when placed before 1pm. Please allow 24 hours from ordering for your delivery to begin.
Please note: During busy periods such as Christmas and New year, these fulfilment and delivery times can increase. If it needs to arrive before a certain date, please contact us first before purchasing and confirm it can make it.
FREE DOMESTIC SHIPPING WHEN YOU SPEND THE BELOW
Spend AUD$200 or more and receive free Express Shipping
Only available to parcels being shipped in Australia.
DELIVERY TIME
All orders are packed and sent within 48 hours. Once your order has been processed, transit time is anywhere between 1 to 7 business days, depending on your shipping address & selection. Please allow up to 72 hours for your orders to be dispatched during and just after sale periods and during holiday periods and during the weekends.
If you have not received your items within 5 working business days of making your order please email us with your order number. In most cases, this means that an attempted delivery has occurred and unfortunately you were not home! We can confirm to see where your parcel may be.
DELIVERY
If you are not home at the time of your order’s delivery, you may be left a calling card. Your order may be redirected to your local post office and you can collect the parcel from your local post office with your Photo ID. Alternatively, your order may be redirected to our offices.
Some packages may require a signature on delivery and will not be released without a signature. The delivery of your package may be delayed if your delivery address is unattended at the time of delivery. If no one is present to sign for confirmation of your order, the package will be sent to your local post office for collection.
There may be some delays with shipping which are beyond our control and we do not take responsibility and/or liability for any of these processing delays.
PLEASE NOTE:
If an incorrect shipping address is provided by a customer, the order will be returned to VL LASH BOUTIQUE and the customer must pay to re-ship the purchase order.
Once your purchase has been lodged with Australia Post, VL LASH BOUTIQUE is not liable for lost, misplaces or stolen parcels. You can lodge an enquiry into missing parcels with Australia Post.